FAQ

To maintain potency and ethics in our florals, roots, leaves and teas we source from farms, gardens and families in Jamacia, South America, China, Taiwan, Japan, India, and Sri Lanka as well South Africa.

To ensure the overall quality of your favorite blend, we craft them in small batches. Though tea and herbs do not necessarily go bad, they do dull in potency overtime. We recommend consuming blends at least 1 year from purchase date. This is to ensure you are getting the full flavor and benefits. Once the teas have been opened it is best to consume them within a few months. Be sure to keep the teas airtight, dry, and out of direct sunlight.

During influx season orders can take up to 7-10 business days to fulfill. During our normal steady season, usually summer, we prioritize shipping orders every Wednesday and Thursday.

Packages usually arrive within 3-5 days after they leave our facility, as we ship priority. Potent Portal is not responsible for delays in shipping or delivery. If your package is lost in transit, we will do everything we can to assist you and redeem your items. However, we are not responsible for packages once proof of shipment and delivery is generated.

Please email us at info@potentportalremedy.com for any questions of concerns regarding your order. Please be sure to attach your order number to the message so we can resolve any issue timely. Thank you!

We ship from Conyers, Georgia.

We accept returns and exchanges within 7 days of sale for credit.  Please contact us if you have received a damaged or defective item within 7 days.  Any and all teas or blends must be returned, unused, in original packaging to be eligible for a full refund.  Package the item carefully and include order number.

None of our blends contain marijuana.